FAQs

Q: How can I find a product?

A: You can use the search bar at the top of any page or browse through product categories in the main menu.

Q: Can I save products for later?

A: Yes. Click “Add to Wishlist” on any product page. You can access your saved items anytime from your Account > Wishlist section.

Q: Can I check out as a guest?

A: Yes. Guest checkout only requires your shipping and payment details. Creating an account allows you to track orders, save addresses, and access exclusive offers.

Q: What payment methods do you accept?

A: We accept Visa, Mastercard, American Express, Discover, PayPal, and most major debit cards.

Q: Is my payment information safe?

A: Yes. Our website uses industry-standard encryption and complies with PCI-DSS requirements to ensure your payment information is securely processed.

Q: Can I use discount codes?

A: Yes. Enter your code at checkout in the “Coupon / Gift Card” field and click Apply before completing payment.

Q: How long does shipping take?

A: Orders placed before 5:00 PM (Central Time) on business days are processed promptly. Transit time typically takes 7–20 business days, for an estimated delivery time of 8–27 business days.

Q: How much does shipping cost?

A: We charge a flat shipping rate of $8.95 for all U.S. orders.

Q: Which carriers do you use?

A: We primarily ship via USPS and other reliable local postal partners.

Q: Do you ship internationally?

A: Currently, we ship only within the United States. We do not deliver to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, or APO/FPO addresses.

Q: What is your return policy?

A: Items may be returned within 30 days of delivery if unused, in original condition, and with all packaging included.

Q: How do I start a return?

A: Please contact us via support@conradoo.com to receive return instructions.